Wells Fargo is lowering its employee headcount by 5 to 10 percent in the next three years as part of the bank’s ongoing turnaround plan, the company announced Thursday.

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“We are continuing to transform Wells Fargo to deliver what customers want — including innovative, customer-friendly products and services — and evolving our business model to meet those needs in a more streamlined and efficient manner,” the bank’s Chief Executive Officer Tim Sloan said in a press release.

Wells Fargo has 265,000 employees, meaning the reduction would result in a loss of between 13,250 and 26,500 jobs. The decline will be a mix of displacements and team member attrition, Sloan said.

The move is part of Wells Fargo’s “ongoing transformation, which addresses industry trends and changes in customer behavior, during a regularly scheduled companywide town hall meeting,” Sloan said. The company, which has $1.9 trillion in assets, blamed “changing customer preferences,” including the “adoption of digital self-service capabilities,” as a key catalyst.

Shares had little reaction to the news, and were last up by about 0.8 percent.

This story is developing. Please check back for updates.

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